Our Guarantee & Warranty - Wendell Restoration Miami

The Wendell Restoration Miami Guarantee

We put our name on every drying plan, every containment setup, and every repair we complete in Miami, and we’ve done it that way since 2006. The Wendell Restoration Miami guarantee isn’t a brochure paragraph; it’s the 365-Day Done Right Promise, stated in writing on every single job before we start. If the work isn’t done right, we make it right, and we don’t charge you to come back and fix it. That promise covers workmanship, not weather. Miami humidity, afternoon downpours, and salt air will do what they do, but the repair we perform and the drying protocol we run are ours to stand behind, and we do, for a full year from the day we finish.

Call (850) 909-7064

What’s Covered

Here’s what a homeowner in Miami gets in writing before any work starts, with no fine print surprises:

• Workmanship on every repair. If a repair we performed fails within 365 days, the second visit is free, and we make it right at no charge.
• Parts and materials we install. We handle the follow-up with suppliers and manufacturers if a component we installed fails, so you’re not stuck on hold with a parts desk in another state.
• Cleanup and containment. We leave the work area clean, dry, and free of debris, and if our containment setup comes down too early or our cleanup misses something, we return to correct it.
• On-time arrival. Background-checked, uniformed technicians show up with a live arrival time you can track, not a vague four-hour window, and if we’re late, you’ll know before we do.
• Honest pricing. The price is put in writing before any work starts, and a digital invoice is texted so you can pay from the link. The number on the screen is the number you pay.

Our Satisfaction Promise

That’s a fair question: what actually happens when a Miami homeowner tells us something isn’t right? Here’s the straight answer. You call us, a live person answers, and you tell them what’s wrong. We schedule the return visit at a time that works for you, and we don’t hand you a debate about whether it’s covered. If the repair failed within 365 days, it’s covered. The technician comes back, we assess what happened, we explain it in plain words, and we fix it. No invoice, no “that’s normal wear,” no disappearing act. Blake Sorensen, Owner and Lead Restoration Technician, reviews every make-it-right request personally. If a second attempt somehow isn’t right, we keep working until it is. That’s the whole point of a written guarantee with our name on it.

Licensed & Insured Backing

Paper promises only mean something if the company behind them can actually perform, and that’s where licensing and insurance come in. Wendell Restoration Miami is licensed and insured to perform water damage restoration, mold remediation, and water damage repair throughout Miami. Every job runs under IICRC, RIA, and IFA-standard practices, using professional restoration equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry. What that means for you is simple: if something goes wrong on a job site, you’re protected, and the people doing the work are held to a professional standard that’s written down, not just claimed. Part of the Relay Home Co. family, each location is independently owned and operated, and this one answers to Blake Sorensen and the people who live in Miami.

How the 365-Day Done Right Promise Works

The process is simple enough to describe in three steps, and we follow them on every job without exception:

• Step 1: The promise is written down. Every job gets a written guarantee before work starts. It’s part of your paperwork, not a verbal handshake you’re supposed to remember six months later.
• Step 2: You call, a live person answers. 24/7, not a voicemail, not a callback queue, not a phone tree. Tell us what’s wrong. We schedule the return.
• Step 3: We come back and fix it. If the repair failed within 365 days, the visit is free. We document what happened, explain it clearly, and make it right.

What the Guarantee Does and Doesn’t Cover

We believe in being blunt about this part, because a guarantee with hidden exclusions isn’t a guarantee, it’s a marketing line. Here’s the honest version:

What’s covered

• Workmanship on repairs we performed for 365 days from completion.
• Free second visit if the repair fails within that window.
• Cleanup, containment, and drying protocol issues we created.
• Parts and materials we installed that fail prematurely.

What’s not covered

• New water damage from a separate event, like a different pipe bursting or a new hurricane.
• Normal wear and tear on materials that age naturally in Miami’s climate.
• Damage caused by someone else’s work after we finished ours.
• Mold growth that appears from a moisture source we never treated because it wasn’t in the original scope.

If you’re not sure which category your issue falls into, call (850) 909-7064 and ask. We’ll tell you straight, and if it’s covered, we’ll schedule the return while you’re still on the phone.

The Written Price Guarantee

Before a single fan goes in or a single panel comes out, you’ll have a price in writing. Not an estimate we’ll revise upward after we “discover” something, not a range that shifts once the crew is inside. A written price for the scope we agreed on, texted to you as a digital invoice. If the scope changes because we find something genuinely new, we stop, explain it, and get your sign-off before any additional work happens. Miami homeowners have every right to be skeptical of restoration pricing, and we built our process around that skepticism because it’s warranted in this industry. The number on the screen is the number you pay.

What Miami Homeowners Should Know About Guarantees in This Industry

A lot of restoration companies in Miami will tell you their work is guaranteed, and when you ask for that in writing, the conversation gets vague. That’s the tell. A real guarantee has a time limit, a defined scope, and a name attached to it. Ours is 365 days, it covers workmanship on repairs we performed, and the name on it is Blake Sorensen, Owner and Lead Restoration Technician at Wendell Restoration Miami. We’ve been operating in Miami since 2006, and we’ve learned that the only guarantee worth anything is the one you hand a homeowner in writing before the job starts. Ask any contractor you’re considering for the same thing. If they hesitate, that’s your answer.

Frequently Asked Questions