What Miami Homeowners Say About Wendell Restoration Miami
When water is spreading through your kitchen at 2 a.m. or mold is blooming behind a bathroom wall, you don’t want a sales pitch. You want someone who answers the phone, gives you a straight answer, and stands behind the work. That’s what our reviews consistently describe. We earn them the same way every time: a live person picks up the call, a background-checked technician arrives with a trackable live arrival time, and the price goes in writing before any work starts. Miami homeowners don’t need another vague promise. They need the 365-Day Done Right Promise, stated on paper, on every single job.
Recent Reviews
Our washing machine supply line burst while we were at work and flooded the laundry room, hallway, and part of the living room in our Kendall townhouse. Wendell had a crew there within two hours with Dri-Eaz air movers and a Phoenix dehumidifier running that same evening. They texted photos every day showing the moisture readings dropping. The written estimate matched the final invoice to the dollar, and there was a free second visit scheduled after the first check to confirm everything was actually dry.
Paige Z. – Kendall, Miami
We found black mold behind the drywall after a slow leak from our AC condensate line in our Coral Gables home. I appreciated that Blake explained the remediation protocol in plain terms, told us what he was seeing with the moisture meter, and didn’t try to upsell us on anything we didn’t need. The price was in writing before they opened the first wall cavity. The crew wore proper PPE and sealed the work area, which mattered because we have two kids in the house.
Carmen H. – Coral Gables, Miami
A pipe broke in the wall between our kitchen and garage in our Hialeah house on a Sunday evening. I called expecting a voicemail and got a live person who talked me through shutting off the main valve while the crew was dispatched. They showed up in uniform, I could track the van, and the technician walked me through every step before he did it. The equipment they used, Injectidry panels on the walls and XPOWER fans, was the same stuff I’d seen on commercial job sites. They dried the space in four days and the final bill matched the written number from day one.
Ernesto S. – Hialeah, Miami
Our condo in Edgewater had water damage from the unit above us. Insurance was involved, and Wendell handled it better than any contractor I’ve worked with. They documented everything with photos before, during, and after, and coordinated directly with my adjuster. The invoice was texted to me as a digital link I could pay from my phone. The guarantee is the real thing. A year later we had a small issue where a patch had failed, and they came back under the 365-Day Done Right Promise without any pushback. That’s why I recommend them to every neighbor in the building.
Nabil A. – Edgewater, Miami
Our guest bathroom in our Palmetto Bay home had a hidden slab leak that had been soaking the subfloor for weeks before we caught it. The smells were rough and the humidity in that bathroom was intense. Wendell set up containment, pulled the affected flooring, and used professional drying equipment with psychrometric monitoring, which Blake explained is tracking the air’s moisture level so we know when the home is truly dry, not just surface-dry. He showed me the daily readings on his phone. No guesswork, just data. The whole job took a week and the smell never came back.
Paige Z. – Palmetto Bay, Miami
Small leak under the kitchen sink turned out to be a much bigger mold issue once they got behind the cabinets in our Little Havana house. What impressed me was that Wendell didn’t dramatize it. They showed me photos of exactly what was there, explained the difference between cleaning and remediation, and let me decide what I wanted to do. No pressure, no scare tactics. And then the invoice? Texted to me before I even asked, the number on the screen matching the written quote from the first visit. I paid from the link while the crew was still packing up. That’s how you run a business.
Nabil A. – Little Havana, Miami
We’ve had water damage twice in our Brickell high-rise, once from a storm and once from a neighbor’s overflowing tub. Both times Wendell was faster than I expected, even with building management requirements and elevator scheduling to deal with. The background-checked, uniformed technicians introduced themselves by name and showed ID before entering. They texted photo updates throughout the drying process, and I paid the digital invoice from my phone at the end. The free second visit guarantee was honored both times when re-inspection found a small area that needed more drying time. That’s the kind of reliability you don’t usually find in Miami.
Carmen H. – Brickell, Miami
Why Customers Trust Us
Every review above mentions the same things because they happen on every job. The written price before any work starts. The texted photos and moisture readings so you never wonder what’s happening in your own walls. The background-checked, uniformed technicians with a live arrival time you can track. Wendell Restoration Miami has been doing this since 2006, and Blake Sorensen, Owner, still walks many job sites himself. We use IICRC, RIA, and IFA-standard practices with professional equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, the same equipment and standards used on large commercial loss sites. And every repair carries the 365-Day Done Right Promise: if it’s not done right, we make it right, stated in writing on every job, plus a free second visit if the repair fails. If you’re standing in water or looking at a suspicious patch of wall in Miami, call (850) 909-7064 any hour. A live person answers, and you’ll have a plan and a written number before you hang up.
Written by Blake Sorensen, Owner at Wendell Restoration Miami, serving Miami since 2006.